Delivery Policy
Effective Date: January 15, 2025

Welcome to Gemsphereglam. This Delivery Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our website. By placing an order, you agree to this policy. Please read it carefully to understand our procedures and your rights.

Shipping Locations

  1. Domestic Shipping: We ship to all states and territories within the United States, including PO boxes and APO/FPO addresses.
  2. International Shipping: We offer worldwide shipping. However, certain restrictions may apply based on destination country regulations. Check our website for the latest updates on international shipping availability.

Shipping Options and Costs

  1. Shipping Methods: We provide multiple shipping options, including standard, expedited, and express delivery. Available options and estimated delivery times will be displayed at checkout.
  2. Shipping Fees: Shipping costs vary based on the delivery method, destination, and weight of the order. Exact fees will be calculated at checkout.
  3. Free Shipping: Free shipping may be available for qualifying orders. Check our website for details on current promotions.

Order Processing

  1. Processing Time: Orders are typically processed within 1-3 business days, excluding weekends and holidays. During peak periods, processing times may extend.
  2. Order Confirmation: After placing your order, you will receive a confirmation email with your order details. Once your order is shipped, a second email with tracking information will be sent.

Delivery Estimates

  1. Domestic Delivery: Standard shipping typically takes 3-7 business days. Expedited and express options may deliver faster, depending on your location.
  2. International Delivery: Delivery times for international orders vary based on destination and customs processing but generally range from 7-21 business days.
  3. Delays: Delivery estimates are not guaranteed. Delays caused by weather, customs, or other unforeseen events are beyond our control.

Tracking Your Order

  1. Tracking Information: Once your order is shipped, you will receive a tracking number via email. Use this number to monitor the progress of your delivery.
  2. Lost Packages: If your tracking information shows that your package was delivered but you have not received it, please contact our support team for assistance.

Failed Deliveries and Returns

  1. Incorrect Address: Ensure your shipping address is accurate at the time of checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  2. Undeliverable Packages: If a package is returned to us due to an incorrect address, refusal, or other delivery issues, additional shipping fees may apply for reshipment.
  3. Unclaimed Packages: Unclaimed packages returned to us will be subject to restocking fees, and the original shipping costs are non-refundable.

Customs and Duties

  1. Import Duties: For international orders, import duties, taxes, and fees may be assessed by your country’s customs office. These charges are the responsibility of the customer.
  2. Customs Clearance: Delays caused by customs are beyond our control. Please check your country’s import policies to ensure a smooth delivery process.

Delivery Issues

  1. Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage. We will work to resolve the issue promptly.
  2. Missing Items: If your order is incomplete, notify us within 7 days of receiving the package to arrange for replacements or refunds.

Amendments

  1. Policy Updates: We reserve the right to update or modify this Delivery Policy at any time. Changes will take effect immediately upon posting on our website.
  2. Notification: Significant updates will be communicated via email or through a notice on our website. Continued use of our services constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Delivery Policy, please contact us:

Thank you for choosing Gemsphereglam. We are committed to delivering your order promptly and efficiently.